Return & Refund Policy

At Routiné, we stand behind the quality of our products and want every customer to feel confident ordering from us. That confidence is backed by our money-back guarantee, subject to the eligibility conditions and exclusions explained below.

Our 30-Day Money-Back Guarantee

If you are not completely satisfied with your order, you may request a refund within 30 days of your order being marked as delivered, provided your order is eligible under this policy.

For eligible full-price purchases, no physical return is required.

The 30-Day Money-Back Guarantee does not apply to:

• Products purchased on sale, at a discounted price, or using a promotional discount or discount code.

• Clearance, promotional, bundle, or otherwise reduced-price items.

• Products that have been opened, removed from their sealed or original hygiene packaging, tried on, inserted, or used.

These exclusions do not affect any rights you may have under applicable consumer law in relation to products that are faulty, damaged, defective, or not as described.

Cancellation & Refund Period

For eligible purchases, refund requests under our 30-Day Money-Back Guarantee must be submitted within 30 calendar days from the date your order is marked as delivered.

The guarantee applies only to qualifying purchases as described above. Sale, discounted, promotional, clearance, and used or opened products are excluded from the voluntary 30-Day Money-Back Guarantee.

Returns & Hygiene Policy

The Routiné Menstrual Disc and related intimate-care products are personal feminine hygiene products.

For health, safety, and hygiene reasons, products that have been opened, unsealed, removed from their hygiene packaging, tried, inserted, or used cannot be returned or refunded for a change of mind or dissatisfaction with the product.

Please therefore inspect your order and make sure you are happy to keep the product before opening or removing it from its hygiene packaging.

For qualifying unopened, full-price purchases covered by our 30-Day Money-Back Guarantee, we do not require you to physically return the product unless we specifically instruct you otherwise.

Sale & Discounted Items

All sale, clearance, promotional, and discounted purchases are excluded from our voluntary 30-Day Money-Back Guarantee.

This includes orders where a promotional or discount code was applied at checkout, as well as products advertised at a reduced or sale price.

Sale or discounted products are therefore not eligible for a change-of-mind refund simply because you no longer want the product or it did not meet your personal preferences.

This exclusion does not limit your statutory rights if an item is faulty, damaged, defective, or not as described.

Return Shipping Costs

For purchases that qualify for our no-return Money-Back Guarantee, no physical return is required and therefore there are no return shipping costs.

If we specifically request the return of an item in connection with a particular claim, we will provide further instructions.

Restocking Fees

We do not charge restocking fees.

How to Request a Refund

To request a refund, email us at Jinn@nz-ecommerce.com within the applicable refund period.

Please include your order number and the email address used at checkout so we can locate your order.

We may ask for additional information or photographs where reasonably necessary to verify whether an order qualifies under this policy, including whether an item is damaged, defective, incorrect, unopened, or otherwise eligible for a refund.

Email is our official channel for refund requests.

Refund Method & Processing Time

Approved refunds are issued to your original payment method.

We aim to review refund requests within 2 business days. Once a refund has been approved, we aim to issue it within 2 business days. Please allow an additional 5 to 10 business days for your bank or payment provider to post the refund to your account.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your order arrives damaged or defective, or if you receive an incorrect item, contact us at Jinn@nz-ecommerce.com within 7 days of delivery with your order number and photographs showing the issue.

Once verified, we will provide an appropriate solution, which may include a replacement or refund at no additional cost to you.

The sale/discount and hygiene exclusions above do not remove any statutory rights you may have regarding faulty, defective, damaged, or incorrectly supplied goods.

Subscriptions & Recurring Orders (Period Freedom Club)

If you joined the Period Freedom Club, your subscription renews every 3 months at your applicable plan price.

We email you before every renewal so you know when your next order is scheduled.

You can cancel, pause, skip a delivery, move your delivery date, or switch your disc size through the Manage Subscriptions link in your account or by emailing us.

There is no minimum subscription term or cancellation fee.

To avoid your next recurring charge, cancel or skip your subscription before your next renewal date.

Once a renewal order has been processed or shipped, the refund eligibility rules contained in this Return & Refund Policy apply to that order.

Order Cancellations Before Shipment

If you need to cancel an order before it ships, contact us at Jinn@nz-ecommerce.com as soon as possible.

We process orders quickly, so we cannot guarantee that a cancellation request can be completed once an order has entered processing or fulfillment.

If the order has already shipped, the eligibility rules contained in this Return & Refund Policy apply.

Contact Us

For all refund, return, and subscription questions, please contact us at:

Email: Jinn@nz-ecommerce.com
Hours: Monday to Friday, 8:00am to 6:00pm GMT+1

Ecommerce Plaza Ltd
Athlone Road
Longford #8127
Ireland